Faq
Frequently Asked Questions
Who is FloridaKeysVacationVillas.com?
How close is 411 Sombrero Beach Vacation Rental to the airport?
Florida Keys/Marathon International Airport
Resort is located 6 miles from Marathon Airport.The Florida Keys Marathon International Airport is a public airport located along the Overseas Highway in Marathon, in Monroe County, Florida, United States. The airport covers 197 acres and has one runway
Address: 9000 Overseas Hwy, Marathon, FL 33050
Elevation: 6.89′
How near is Marathon to Key West, Florida and other area attractions?
How much is the deposit to reserve a vacation rental?
To reserve a rental property, we will require 50% of the total rental cost.
When is the final balance due?
The final balance is due 45 days prior to your arrival.
What is the compulsory security deposit?
A security deposit of $1,000 to $2,000 (depending on pets and number of guests) may be held on behalf of the owners for selected properties against damage or loss caused to the property and its contents. The security deposit will be fully refundable (within 2 weeks of vacating the property) after a satisfactory status report. The security deposit will be fully refunded to your card if there is no damage, breakage or lose. The final balance of the security deposit is paid by credit card.
How do I place a reservation for one of your Florida vacation rentals?
Go to www.FloridaKeysVacationVillas.com and fill out our Rental form then press send and email it to us so we schedule you and your friends and family in one of our vacation rentals.
When will I receive my Rental Agreement with check-in and arrival instructions?
Upon receiving your signed Rental Agreement and final payment, Florida Keys Vacation Villas will e-mail you a Rental Agreement which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay.
Will I stay in the specific property I have chosen?
Absolutely yes! Once you have booked either online or through one of the Florida Keys Vacation Villas representatives, the availability calendar will automatically be updated on our website, blocking out your specific dates. If you book with us direct you can save the fees from Airbnb and VRBO websites.
Where do I collect the keys to the property?
At Florida Keys Vacation Villas, we understand the importance of being able to enjoy every last minute of your holiday! All of our properties have an electronic lock. An entrance code will be sent to you once we receive payment of the final balance. You can go directly from the airport to your villa. But please don’t show up early our locks are on a timer so the cleaning company has enough time to make all the proper arrangements to make your stay wonderful. The locks also will stop on your rental on you’re check-out time so our cleaning crew is able to do it’s job with the time allotted to them.
What time can I enter the home and when do I have to depart?
Early check-in / out?
Early check-ins or late check-outs can be requested for an additional charge, the charge depends on the property but ranges from $50 to $250 each. The standard check-in time is after 4:00 pm, the early check-in time is after 1:00 pm. The standard check-out time is 10:00 am, the late check-out time is 1:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked and confirmed only within the last 72 hours prior to your arrival. It is the guest’s responsibility to contact us - Florida Keys Vacation Villas within 72 hours of arrival to confirm availability.
Are pets allowed in the rental properties?
Are the kitchens fully equipped?
All of our vacation rental properties are fully equipped with everything you’ll need, including a refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, all of Florida Keys Vacation Villas properties come complete with toasters, coffee makers, kettles, blenders, cookware, dishes, glasses, and utensils even plastic ware for children and babies.
Are all linens and towels provided?
Yes, all linens and towels are provided, however, we would recommend taking beach towels for the pool area. Beach towels are found in the outside bathroom by the swimming pool.
Are hairdryers provided?
Yes, hairdryers are provided in all of our properties.
Are irons and ironing boards provided?
Yes, irons and ironing boards are provided in all of our properties.
Is there a telephone in the property?
Is a housekeeping service provided?
Are credit cards accepted?
What is your Cancellation Policy?
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20% from initial date of booking up to 45 days prior to the arrival date. -
50% if less than 45 days prior to the arrival date. -
75% if less than 30 days prior to the arrival date. -
100% if less than 15 days prior to the arrival date.
Are the swimming pools heated?
The pool is a saltwater swimming pool. Heated to approximately ten degrees warmer than the outside air. If you want it heated it's $200 extra a week.
What about Baby Equipment?
What about a BBQ grill?
Many of our properties have an outside summer kitchen complete with a Gas BBQ. Please check when booking that the home you have selected does indeed have one. A tank of propane is supplied but should it become necessary during the stay, it is the guests’ responsibility to replenish. If the home does not provide one then a Gas BBQ grill can be rented and delivered to your home upon your arrival. A single tank of gas is included and all you’ll need to do is bring the ribs and BBQ sauce!
What are Florida Keys Vacation Villas’ Office Hours?
Our regular office hours are 9:00 am to 5:00 pm EST Monday through Sunday. Guests calling to place a reservation or those with general inquiries outside of office hours are able to leave messages on our voicemail system. Florida Keys Vacation Villas will do its utmost to reply to all voicemail messages within the next business day.
If we have a problem with the home, what should we do?
During regular business hours, you may call us toll-free at 1-954-263-2995 and speak directly to one of Florida Keys Vacation Villas qualified personnel. All issues will be documented and addressed in a timely manner. To ensure your peace of mind, we additionally have a representative on-call 24/7 on our toll-free number, to deal with any emergency situation within your Vacation Rental property.
What if I leave personal items behind?
Vacation rental properties “self-catering” accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.
Do I need to pay for pool heat to have the Spa / Hot tub heated?
Will heated pools cool down overnight?
Yes, the pool heaters operate on a timer and they are set to turn on in the morning and turn off in the evening. The pool will cool off overnight when the temperature drops. During colder winter months, heating the pool can be challenging when the water temperature drops overnight. Florida has a temperate climate but we sometimes get cold fronts from the north that can cause overnight temperatures in the low 30’s and 40’s. Under such circumstances the pool heater will not be able to keep the water at 84ºF. This is especially true when the pool heat is provided by an electric heat pump and the outside temperature drops below 55ºF. Electric heating pumps don’t operate efficiently below such temperatures and fail to heat the pool to the desired temperature. This is outside of the Company’s control and regarded as an act of nature. Please note that cold weather does NOT constitute as mechanical failure and no refunds will be given for problems relating to cold weather.
How do I lock/unlock our home?
How close is Sombrero Beach to the Vacation Rental?
